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Why can't I view the FAQs?

When you click on a link to move from one website to the next, your web browser passes the site address that you are coming from (the 'referring URL') to the site you are going to.

This is standard for all browsing on the internet, and like most other websites, we use this information. When you click on a link within our FAQ or knowledge base the referring URL is passed to our FAQ systems. As this information is not being passed to us you are not able to access the FAQs.

As you are probably aware, some internet security products that are designed to protect you, can unfortunately cause you problems when you are browsing legitimate sites, for example software packages such as Norton Personal Firewall, Norton Internet Security and ZoneAlarm Pro. We recommend checking your software's settings to enable HTTP referrer information to be set for xara.com and app.xaraonline.com. Please consult your software's help guide for more information on how to do this.

Additionally you should ensure cookies (including session cookies) are not being blocked from these addresses, as they are also needed for the operation of parts of our websites.

Please be assured that neither referring URL information or cookies are in anyway dangerous, and will not infringe on your privacy in any way. But ensuring the settings on your software are correct will allow you to get the best from our websites.